If you are traveling outside India and need assistance, then you can reach American Express investment banking by dialing their international toll-free helpline numbers mentioned below:
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For American Express Cards Billing Disputes Resolution:
If you are not satisfied with the response received from customer care and have any queries upon any disputes/discrepancies found on the monthly statement of the Card you can submit a complaint inwriting to American Express within 60 days of the statement date. And American Express Banking Corp. should take reasonable steps to resolve/assist the Card member by providing information in relation to Charges, Charges to your Card Account. Sometimes they charge for administrative fee for statement reprints or Record of Charge forms which should have been waived by them.
In case of reported to CIBIL:
The American Express Bank will take measures not to report transactions disputed by the Card member if the dispute is in writing and within the timelines. The Bank will withdraw such transactions if already reported.
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To Register a grievance:
Ms. Gunjan Nayyar / Ms. Himani Badola
Executive Correspondence Unit
American Express Banking Corp.
Cybercity, Tower C, DLF Bldg. No.8 Sector
25, DLF City Ph II
Gurgaon 122002 (Haryana)
0124-3362044 and 0124-3362172
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For escalation of grievances, the same can be addressed to:
Mr. Rajiv Bathia
Head of Operations
American Express Banking Corp.
Cybercity, Tower C, DLF Bldg. No.8
Sector 25, DLF City Ph II
Gurgaon 122002 (Haryana).
Email: Head-Customerservicesindia@aexp.com | |||||||||||||||||||||||||||
If you are not satisfied with the response or if you have not received a response from American Express Banking Corp within a month, you can approach the Banking Ombudsman for redressal. Please visitReserve Bank of India website for more details.
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American Express Bank Customer Care Number
24x7 Customer Care Number of American Express Bank Credit Card offers several toll free numbers in India are as follows:
American Express Platinum Reserve Credit Card
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1800 180 1030 (Toll Free)
1800 419 1030 (Toll free)
+91-0124-280 1030
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Jet Airways American Express PlatinumCredit Card
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1800 208 1223 (Toll Free)
+91-0124-2801141,
+91-0124-6744141
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American Express Platinum Travel Credit Card
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1800 419 2122 (Toll Free)
+91-0124-280 1122
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American Express Gold Credit Card
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1800 419 2122 (Toll Free)
+91-0124-280 1122
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American Express PAYBACK Credit Card
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1800 419 0726 (Toll Free),
+91-0124-674 4144,
+91-0124-280 1093
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RPM Credit Card from American Express & HPCL
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1800 419 3646 (Toll Free)
+91-0124-280 1800
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American Express Indian Airlines Credit Card
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1800 180 1261 (Toll Free)
1800 419 1261 (Toll Free)
+91-0124-280-1666,
+91-0124-280 1261
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American Express Platinum Corporate Card
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1800 419 1092 (Toll Free)
+91-0124-280 1092
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